Shipping policy

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

U.S. Shipping

We are pleased to offer free standard shipping on all U.S. orders.
Delivery typically takes 3–7 business days, depending on location and carrier availability.

International Shipping

We do not offer international shipping at the moment.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

Shipping Issues

If your package is delayed, lost, or arrives damaged, please contact us at info@thepetperson.shop so we can assist.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Orders shipped to an incorrect address due to customer error may not be eligible for replacement or refund.