Frequently asked questions

How much does shipping cost?

Free when shipping domestically within the United States. We do not offer international shipping at the moment. See Shipping Policy for more information.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. See Shipping Policy for more information.

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. See Return Policy for more information.

Where are your products manufactured?

Our products are manufactured in China. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How long does a bag of litter last?

We currently only offer one size, which is 7.7 lb (3.5 kg). It typically lasts around one month per cat, but it depends on your individual use case.

Is the added scent in the litter safe for pets?

Yes, the scent used in our litter is specially formulated to be food-grade, pet-safe, and non-toxic.

My question is not answered here, who do I reach out to?

Please either use the Chat function on the bottom right corner or reach out to us via email at info@thepetperson.shop. We will get back to you as soon as possible!